How can we help?

Browse the topics below, or contact our team directly. We respond to all enquiries within 1 business day.

Shipping & Returns

Delivery timeframes, free shipping thresholds, return eligibility, and how to initiate a refund.

Answers to the most common questions about our products, formulations, protocols, and orders.

Send a direct message to our team. We respond to all enquiries within 1 business day.

Find authorised Reni Cosmetics retailers and wholesale partners near you, or apply to become one.

What is the minimum order value?

$150 AUD.

How quickly do you dispatch?

Within 1 business day for orders placed before 12 pm AEST.

Do you offer free shipping?

Yes — free standard shipping on Australian orders over $80 AUD.

Can I return an opened product?

No. Only unopened, sealed products are eligible for return within 30 days.

Are your products vegan?

Yes. All Reni formulas are 100% vegan and cruelty-free.

Do you ship internationally?

Australia only currently. International shipping launches Q3 2026.

Still need help?

Our team responds within 1 business day, Monday–Friday.