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We dispatch from our Melbourne warehouse within 1 business day. Free standard shipping on Australian orders over $80 AUD.
On all Australian orders over $80 AUD. Minimum order value $150 AUD.
Orders placed before 12 pm AEST Monday–Friday are dispatched the same business day.
Unopened, sealed products may be returned within 30 days of delivery for a full refund.
| Zone | Carrier | Estimated Delivery | Cost |
|---|---|---|---|
| Melbourne Metro | Sendle / AusPost | 1–2 business days | From $9.95 |
| Victoria Regional | AusPost | 2–3 business days | From $9.95 |
| NSW / QLD / SA / WA / TAS | AusPost Express | 2–4 business days | From $14.95 |
| NT / Remote Areas | AusPost | 4–7 business days | From $19.95 |
* Delivery estimates are indicative only and subject to carrier delays. Express options available at checkout.
Reni Cosmetics currently ships to Australia only. International shipping to New Zealand, the United Kingdom, and the United States is planned for Q3 2026. Join our waitlist to be notified when international delivery launches.
Unopened, sealed products in their original packaging may be returned within 30 days of the delivery date. Products must be unused and in a resalable condition.
Email [email protected] with your order number and reason for return. Our team will issue a return authorisation and prepaid label within 2 business days.
Once your return is received and inspected, a full refund to your original payment method will be processed within 5–7 business days.
Opened or used products, gift cards, and items purchased during final-sale promotions are not eligible for return. This does not affect your statutory rights under Australian Consumer Law.
If your order arrives damaged or contains incorrect items, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no cost to you.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement, repair, or refund regardless of this policy.
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